Refund & Cancellation Policy

Last updated: July 2026

We want every client to be satisfied with the work we deliver. This policy outlines how refunds and cancellations are handled.

Project Cancellation
If a client wishes to cancel a project after work has begun, any completed work up to that point will be billed accordingly, and the remaining advance (if any) will be refunded on a case-by-case basis.

Refund Eligibility
Refunds may be considered if:
- Work has not yet started on the project
- Nexoria is unable to deliver the agreed scope of work

Refunds are generally not provided for completed and delivered work, or for change-of-mind cancellations after significant progress has been made.

Non-Refundable Cases
- Custom development work already completed and delivered
- Third-party costs already incurred (such as domain or hosting purchases made on the client's behalf)

How to Request a Refund
To request a refund, please contact us directly with your project details and reason for the request. Each request will be reviewed individually, and we will respond within a reasonable timeframe.

Changes to This Policy
We may update this policy from time to time. Please review it periodically for any changes.